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Customer Relationship Management

To compete in today's marketplace, high levels of customer service are vital to success. To manage customer relationships successfully, everyone who is in touch with current and future customers must be able to see the complete picture.

To achieve this goal, all information about the customer must be visible and available to the user in an organisation wherever he or she may be. It requires the integration of people, locations, information and applications across the organisation.

Ascent is Inecom's Customer Relationship Management (CRM) software which achieves this integration. It offers:

  Campaign management
  Sales qualification techniques
  Account planning
  Sales forecasting
  Relationship management
  Quotation management
  Activity planning
  Business analysis
  Pro-active sales processes
  Sales pipeline and opportunity management

Ascent increases marketing effectiveness, raises the quality of the sales pipeline, improves sales forecasting, and pulls together all information to optimise the management of your customer base. It is used by many major organisations. It slots neatly into the Sage Line 500 ERP framework. It is pivotal to your growth.

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